Mbi play believes that online entertainment should be fun, safe, and within your control. We provide the tools, guidance, and support you need to ensure your gaming experience remains positive — for yourself, your family, and your community.
Mbi play provides the following tools within every member's account — you can activate or update them at any time without needing to contact our support team.
| Limit Type | Available Period | In Effect | Withdrawable |
|---|---|---|---|
| Deposit Limits | Daily / Weekly / Monthly | Immediate (decrease) / 7 days (increase) | Yes |
| Loss Limit | Daily / Weekly / Monthly | Immediately | Yes (24 hours) |
| Session Time Limit | Per session (set your own) | Immediately | Yes |
| Cool-Off / Break | 24 hours – 1 month | Immediately | Not available while active |
| Self-Exclusion | 3 months – Permanent | Immediately | No (once active) |
Read each statement below and check the box if it has applied to your situation in the past 30 days. This assessment is private and is not stored by MBI Play.
Check all statements that apply to your gaming experience:
✅ No warning signs detected. Based on your responses, you appear to be playing within healthy limits. Keep monitoring your habits and use the available limit tools to stay in control.
⚠️ Some warning signs detected (1–3 signs). You may be in the early stages of risk. We recommend setting deposit limits and session time limits in your account, and talking to someone you trust. Contact the mbi play support team if you need further guidance.
🛑 Significant warning signs detected (4 or more signs). We strongly encourage you to consider activating Cool-Off or Self-Exclusion in your account right now. Please reach out to the mbi play support team or speak with a qualified doctor or counsellor. Seeking help is a sign of strength, not weakness.
Recognising the early signs is crucial. If you or someone you care about is showing any of the following signs, please take action immediately.
If you notice that a family member or close friend is struggling with a gambling-related problem, here's how you can help.
Responsible gaming is an approach to online entertainment that places player safety, well-being, and self-control above all else. At mbi play, we are more than just a gaming platform — we are a partner in ensuring your experience remains positive, in control, and enjoyable without causing a negative impact on your life.
We understand that the majority of mbi play players game for entertainment — enjoying a live baccarat session, watching Malaysian Super League football while placing Sports Betting wagers, or trying their luck on jackpot slots after a long day at work. For most people, this is a fun and harmless pastime. That said, we also recognise that for a small number of individuals, gambling can become a serious problem that requires prompt attention.
We believe responsible gaming is a two-way commitment — from the platform and from the player. mbi play upholds our end by providing comprehensive control tools, adhering to international industry standards, and training our support team to identify and assist players who may need help.
At the same time, we firmly believe in empowering players with the knowledge and tools they need to make informed decisions. A player who understands how gambling works, sets realistic limits, and only plays with money they can afford to lose — is the player most likely to enjoy a positive experience over the long run.
Before you start any gaming session on mbi play — whether you're playing slots, baccarat, or placing a bet on a Thomas Cup badminton match — we encourage you to remind yourself of these principles:
The mbi play support team is trained to recognise patterns that may indicate a player is experiencing difficulties. These include sudden spikes in deposit amounts, withdrawal requests followed by repeated re-deposits, or communications suggesting financial distress. When such patterns are detected, we may proactively reach out to the player to offer assistance and information about the available control tools.
MBI Play also uses an automated detection system that analyses player activity patterns to identify early risk indicators. This is not about surveillance or judgement — it is simply to ensure we can offer support when it's needed most.
MBI Play takes the protection of young individuals very seriously. Our platform has a strict age verification process, and our support team is trained to act promptly on any concerns regarding underage players. Parents who are concerned that their child may have accessed our platform are encouraged to contact us immediately at support@mbiplay.ws — we will respond within 24 hours.
You don't have to face this alone. Reach out to the MBI Play support team or the available help resources.
Register your mbi play account today and enjoy Malaysia's best online entertainment experience — with comprehensive responsible gaming control tools for your peace of mind.