Terms & Conditions mbi play — The Complete Guide for All Members

By accessing, registering for, or using the mbi play platform (mbiplay.ws), you agree to be fully bound by these Terms & Conditions. If you do not agree with any part of this document, please do not use our platform.

These Terms & Conditions constitute a legally binding agreement between you ("Member" or "User") and mbi play ("we", "the platform", or "mbi play"). This document may be updated from time to time, and it is your responsibility to review the latest version periodically.

Mbi play offers a full suite of online entertainment services, including Live Casino, table games, slots, jackpots, and Sports Betting. All services are subject to these terms, as well as any specific rules that may apply to individual game categories or promotions.

To register an mbi play account, you must meet all of the following eligibility requirements without exception:

• Aged at least 18 years old at the time of registration
• Malaysian citizen or valid resident
• Hold an active Malaysian phone number for OTP verification
• Has never previously held an mbi play account that was terminated
• Not on the self-exclusion list
• Registering under your own name — not on behalf of anyone else

You are responsible for ensuring that all information provided during registration is accurate and up to date. You must update your account details if any changes occur. mbi play reserves the right to request proof of identity at any time to verify who you are.

Your account password is your personal responsibility. mbi play will never ask for your password via email, SMS, or chat. Please contact our support team immediately if you suspect your account has been accessed without authorisation.

All transactions on the mbi play platform are conducted in Malaysian Ringgit (MYR) only. We do not accept or process payments in any foreign currency.

Accepted payment methods: Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, FPX (Maybank2u, CIMB Clicks, RHB Now, Hong Leong Connect, and all other major Malaysian banks supporting FPX).

• The bank account or digital wallet used for withdrawals must be registered under the same name as the mbi play account holder
• Mbi play reserves the right to request proof of payment method ownership before processing any withdrawal
• Any fraudulent transaction attempts will be reported to the relevant authorities
• Mbi play is not liable for any delays caused by third-party payment providers

Mbi play offers a variety of bonuses and promotions to our members. All bonuses are subject to the specific terms stated on the relevant promotions page, as well as the general conditions set out in this section.

General bonus conditions applicable to all promotions:

• Bonuses may only be claimed by eligible members — one claim per promotion per account
• Bonuses cannot be transferred to another account or directly converted to cash
• The Welcome Bonus is available to new members making their first deposit; the rollover requirement is 10x bonus amount within 30 days
• The 15% weekly cashback is calculated based on net losses and credited automatically every Monday
• Mbi play reserves the right to modify, suspend, or withdraw any promotion at any time
• The use of automation software, bots, or any other unauthorised method to claim bonuses is strictly prohibited and will result in account termination

Mbi play reserves the right to investigate any suspicious bonus claims before crediting them. Investigations will not exceed 72 working hours. mbi play's decisions regarding bonus abuse are final.

All games on mbi play — including live table games, slots, jackpots, and Sports Betting — are conducted in accordance with their respective official rules as stated in the relevant game sections.

• All casino games use a certified Random Number Generator (RNG) that is regularly audited by recognised independent bodies
• The outcome of each game is final once the round concludes — no appeals will be accepted for standard game results
• In the event of a technical disruption during gameplay, mbi play will endeavour to restore the game to its last valid state — or issue a refund if restoration is not possible
• The RTP (Return to Player) for each game is transparently displayed within the respective game information
• Sports Betting is subject to sport-specific rules — including the Malaysia Super League, EPL, international Badminton tournaments, and e-sports

For Live Casino table games, all dealer actions are recorded and can be reviewed within 24 hours in the event of a dispute. Our investigations team will review the footage and deliver a decision within 48 business hours.

Mbi play expects all members to maintain courteous, honest, and responsible conduct while using our platform. The following are strictly prohibited:

• Colluding with other players to manipulate game outcomes
• Use of third-party software, bots, or automation tools in gameplay
• Attempting to hack, damage, or disrupt the platform's operations
• Money laundering through repeated deposit and withdrawal activity without genuine intent to play
• Sharing account information, passwords, or access with any third party
• Using abusive, threatening, or racist language in the platform chat
• Making unfounded claims that the platform is rigged or unfair

Mbi play is committed to protecting the privacy of all members in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international data security standards.

• Your personal data is collected solely for account operations, payment processing, customer support, and regulatory compliance
• All data is protected by 256-bit SSL encryption — the same standard used by Malaysia's leading banks
• Mbi play will not sell, rent, or share your personal data with third parties for marketing purposes without your consent
• You have the right to access, update, or request deletion of your personal data by contacting our support team
• Transaction records are retained for a minimum of 5 years for legal compliance purposes

For full details on how we handle your data, please refer to our mbi play Privacy Policy which forms part of this agreement.

Mbi play provides the platform on an "as is" basis and strives to maintain 24/7 availability with 99.8% uptime. However, we cannot guarantee that the platform will be entirely free from technical disruptions.

• Mbi play is not liable for any losses arising from internet disruptions on your end
• Mbi play is not responsible for game outcomes that do not meet your expectations — all games are based on chance and/or skill
• Mbi play is not liable for any losses resulting from your sharing of account information with third parties
• In the event of a technical disruption caused by mbi play that affects game outcomes, compensation shall not exceed the total amount wagered on the affected bets
• Mbi play is not responsible for any psychological, emotional, or financial impact resulting from gaming activity — please play responsibly

Mbi play reserves the right to suspend or terminate your account without prior notice if:

• You breach any of the terms set out in this document
• Mbi play suspects fraudulent activity, money laundering, or bonus abuse
• You fail to verify your identity within the required timeframe when requested
• The information you provided during registration is found to be false or misleading
• You are accessing the platform from a jurisdiction where its use is restricted

You may also close your account at any time by contacting our support team. Prior to closure, any valid balance will be returned to your original payment method within 5 business days, subject to full identity verification.

For temporary or permanent self-exclusion for responsible gambling purposes, please contact our support team or use the tools available in your account settings.

Mbi play reserves the right to modify, add to, or replace any part of these Terms & Conditions at any time at our sole discretion. Amendments take effect immediately upon publication on this website with the updated revision date.

It is your responsibility to review these terms periodically. Your continued use of the mbi play platform following the publication of any amendments constitutes your acceptance of the revised terms.

These Terms & Conditions are governed by the laws applicable to the operation of the mbi play platform. Any dispute arising from or in connection with these terms or the use of the mbi play platform shall be resolved through the following process:

1. Internal Resolution: Contact the mbi play support team to resolve disputes directly within 14 days
2. Mediation: If internal resolution is unsuccessful, both parties may agree to engage a jointly appointed mediator
3. Arbitration: Disputes that cannot be resolved through mediation will be referred to arbitration in accordance with the applicable rules

Any legal claims relating to the mbi play platform must be submitted within 12 months of the date of the incident giving rise to the claim.

If you have any questions, concerns, or feedback regarding these Terms & Conditions, do not hesitate to reach out to the mbi play team through the following channels:

• Live Chat: Available 24/7 directly within the platform after login — response time 2–5 minutes
• Email: support@mbiplay.ws — response within 1–4 hours on business days
• WhatsApp: Number available in your account settings after logging in

All communications with the mbi play support team are conducted via Bahasa Melayu or English. We will do our best to provide an accurate, clear, and helpful response as promptly as possible.